Bests & Worsts Reviews from Amazon

The fan in the PSU I received was noisy and appeared to stall then race. Before opening the case, I thought the CPU cooler was trying to catch-up to temperature increases. I opened a customer service ticket with Corsair expecting instructions for a return under warranty. Instead, Corsair directed me to Amazon. Since Amazon cannot verify a defect of this kind, I continued to try to interact with Corsair. Over a period of about 10 days, Corsair did not commit to honor the warranty and provide instructions for a return. Frustrated and needing the computer involved, I order an exact replacement from Amazon.com at my expense. And the replacement was defective, with severe damage to the PSU chassis that prevented correct mounting. Eventually, I cannibalized the fan from the second unit and installed it in the first, which now appears to be working properly. At $62, the replacement fan for the first PSU was indeed expensive. The photos show damage to the chassis of the second PSU I purchased. I made the photo while extracting the fan to repair the first PSU. Actually, I have enjoyed good quality and reliability in a number of Corsair power supplies as well as other parts. I was shocked at the Company's dismal warranty service. The only thing I expect when I request warranty service is immediate guidance on how to return the defective part. Not a dialog about options with the seller or anything else for that matter. Quality and performance aside, I consider poor warranty service always a signal that a manufacturer has serious problems. With regrets, I am searching for alternatives to Corsair parts.