Bests & Worsts Reviews from Amazon

The laptop looks and performs as if it was poorly refurbished. This item was advertised as a New item. Please see pictures taken during initial unboxing. While I was excited to begin using the laptop, I had some doubts as to whether this was truly an unused and new product. The OEM label was covered up by a different label. After carefully pulling away the top label, I was somewhat relieved to see the OEM label SN matched the Surgace Book's serial number and further unpacked the laptop. Opening the screen, I saw dirty marks all over it(see picture) and had to plug in the Surface Book to power it on, the batteries were completely drained. After initial setup and some testing on YouTube, I opened OneNote and experienced a graphics malfunction (see pictures). Restarting seemed to have helped but by now my confidence in the integrity of this product and the seller is shaken. I would like to ask for a replacement that is actually new or ask for a full refund.