Bests & Worsts Reviews from Amazon

This bike is practically silent. The button noise is loud, and you can't silence it, but the bike in operation truly is super duper quiet. The bike worked great for two days. Then it mysteriously developed an "E2" error and the resistance increased to high and would not change. Exerpeutic product support is shameful. The "manual" contains very surface-level errors like, "the bike won't turn on (plug it in)." NOTHING beyond that, nothing technical. No explanation of what "E2" meant. No troubleshooting for technical problems. I tried to contact them for information by phone: 5 phone call sessions (multiple repeated calls, trying to find anyone who would pick up the phone at any extension), no one picked up the phone - not once. I tried to contact them via email - all I received in response were two separate auto-reply part order forms and then what seemed to be an autoreply request for the serial number, proof of purchase and my home address. There was no product or technical information (beyond the useless manual) anywhere on the internet. This would be a great bike if they would make even a minimal effort to support their product. UPDATE: While they don't answer the phones or respond via email, apparently they watch their Amazon listing reviews. The first business day following this review posting, I received a call at 10:15AM PDT (their office time) apologizing and attempting to explain why they were so unresponsive ("it's our busy time"). Unfortunately, it's too little too late, after 5 days of trying to get a response, I gave up and the product is being returned.