Bests & Worsts Reviews from Amazon

UPDATE: I have dropped my rating to one star, and vow to never, ever buy another microwave from Panasonic. After six weeks, I finally have it repaired. Panasonic's customer service is terrible, and gave me one heck of a run around. No customer should have to go through what I did to get mine fixed. Had I known of the hassle beforehand, I would have just thrown the microwave in the dump. I was told at least 3 times that the case would be "escalated" before anything ever happened. Then I was told that once received, it would be repaired in 24-48 hours. It was closer to two weeks. When I opened the box today, I found dirty finger prints and some sort of adhesive on the microwave. They could have had the common courtesy to wipe it down and make it look presentable. I am done with Panasonic. I was forced to use a competitor's brand while mine was in for service. That has been one heck of a microwave, and you can bet I will be looking at that company for my next purchase. The used loaner has already outlasted the Panasonic, and I bet they have better customer service. I see lots of 5 stars by other reviewers. Maybe I got a lemon, but maybe theirs just hasn't broke yet. When it does break, good luck. My advice is do not buy this microwave!!!!! I owned this microwave for six weeks and it no longer works. I have a H97 error. Since it is still under warranty, I contacted Panasonic who instructed that we take it to the nearest Service Repair Center. Drove an hour to get there, only to find out that it can't be fixed. Was told to call Panasonic back and tell them to ship me a new microwave. I did just that and was told my case will be escalated. 72 hours later, I called back to find out nothing has been done. Really? Was told that a Field Rep has to make the decision on whether or not replace the microwave and case will be given to him for review. CS suggested that I call the Service Repair Center and ask the repairman to call the Panasonic Field Rep. I should not have to do that, and won't. Panasonic needs to get their act together fast before I finish this review. It sits at 3 stars right now, and I will change it to either 1 star or 4 stars depending on Panasonics response time and decision. I am the customer, and I am the one without a microwave at the moment. Let's see how Panasonic treats its customers.