Bests & Worsts Reviews from Amazon

My husband was looking to replace several older canopies he currently uses so I purchased a Quik Shade Commercial C100 Instant Canopy with Half Wall, 10x10-Feet and the Quik Shade Canopy Weight Plates to try out instead of the current canopy brand that we use. The Quik Shade brand seemed like a good product so we decided to give one a try before buying several more. The first time using this product was at the track on July 19th 2015. It went up easily, the wall worked well, and it reflected the South Florida heat. Unfortunately the problem came when we were packing up and a light wind shifted the canopy and bent the upper part of the leg. We had 3 other canopies of the same size and one larger one up and the Quik Shade canopy was the only one to bend. My usband called Bravo Sports on July 20th to explain the situation and created an account with the customer service rep. He called back on July 21st at 2:47pm eastern with the frame type number and the Bravo date located on the leg. He was told by the rep that they had 4 legs in stock. He told her he would like to purchase 2 so he could have one as a backup. She then stated although she has 4 showing in-stock she needed to verify that they were still available. She stated that someone would call back that day. Unfortunately nobody called back so he followed up on July 22nd at 11:17am eastern and was told that the part was out of stock and would be about 60 days before it was back in stock. He explained that he called the day before and someone was to call me back. He asked to speak to a supervisor and was placed on hold for over 10 minutes! The CSR returned verified our phone number and stated that the supervisor was busy and would call us back. It is now July 23rd and over 24 hours later and still no return call. We were planning to buy several of these for our team but based on their customer service all we want to do now is get the replacement part. We have had issues with the other brand that we currently use but their customer service has always been A+ quick and efficient. I did recommend the Quik Shade to several people at the track who were looking to purchase new canopies for their teams. I called them after and was discussing the customer service issues with Quik Shade when trying to get replacement parts. They said they would now stick to the brand they use. As stated this was the first time using it and it worked until it broke on the first day. The very poor customer service is what actually has turned us off from purchasing several more of these. Luckily we only purchased one to test first.