Bests & Worsts Reviews from Amazon

Four days ago, "Charles and the team" wrote to me asking for a review. I replied with a dissatisfied review, and awaited a reply. After all, I could be doing something wrong with this simple device. They did not reply until now, with another robo-request for a review. So here it is: Hi Charles and team, I plan to write a review on Amazon, but I will wait to hear from you because my experience has not been as positive as I had hoped. Maybe you will have some tips to make it better. I really like the little ice cubes. It's much neater and quicker than smashing a bigger one to bits. I have two pairs of ice cube trays for little cubes, a pair of rigid white plastic trays and a pair of your flexible blue trays. The attached photo shows the results of emptying each of the four trays after 10 seconds each. You can see that the rigid white trays are both virtually empty, and your blue ones are not. The white trays are a little harder to flex, but once I do, the ice pops out pretty easily; a couple of sharp raps against my hand finishes the job. In 15 seconds, a bowl of ice cubes is back in the freezer, ready for action. The blue trays are easier to flex, but that does not make the ice come out. I have to press from the back while twisting the tray over the bowl, taking much longer. I usually have to pry many of them out with my fingertips while flexing the tray. It's 30-45 seconds or more before the bowl goes back to the freezer. In that time, the ice is melting, so when it goes into the freezer, the cubes freeze together into a mass that must be broken apart. Maybe I'm doing something wrong? If you have any tips, I am eager to hear them. I will hold off writing an unhappy review on Amazon for a few days, hoping for useful new information. John Sgammato Plymouth, MA 02360