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I miss Microsoft Money...........This is the nightmare I encountered when seeking help via Quicken chat...... Lenilyn: Welcome to Quicken Support. My name is Lenilyn. I will be happy to assist you today. Please give me a moment while I review your question. Lenilyn: Hi Cynthia! Cynthia Burns: Hello. Lenilyn: Thank you for patiently waiting, I appreciate it. If I got your concern correctly, you got an error when you upgrade in Quicken Deluxe 2015. Is that right? Cynthia Burns: I think I was clear in the notes I sent. And I uploaded a screen shot of the errors.Please read my issue. Lenilyn: Okay, I do apologize for the inconvenience that this has brought you, let me dig deep and look for the best solution for your concern. Lenilyn: Before we proceed, can you please tell me what is the release version of your quicken software? In order to check that, kindly Go to Help menu>>>About Quicken. Cynthia Burns: Release R 4(24.1.4.19) Lenilyn: Thank you for that information. Looks like your software is in the latest Release. Lenilyn: Can I ask for the specific error you been encountered? Cynthia Burns: I have given you the errors in the notes....Is there a way for me to speak to some directly. Lenilyn: Okay, can you please send me the screen shot I have not yet receive it. Is that okay with you? File attachment upload has started. The file Quicken Errors.docx (279.1KB) was received. Lenilyn: Thank you for that information. Please give me a moment to check on it. Is that okay with you? File attachment upload has started. The file CONNLOG - 1-19-15.txt (0.82KB) was received. Lenilyn: Thank you for that. File attachment upload has started. The file CONNOLD 1-19-15.txt (100.05KB) was received. Lenilyn: Thank you for that. File attachment upload has started. The file OFXLOG 1-19-15..txt (3079.21KB) was received. Lenilyn: Thank you for that information. File attachment upload has started. The file SyncLog 1-19-15.txt (743.38KB) was received. Lenilyn: Thank you for that information. Lenilyn: Can I ask the connection method that you're using? etc. Direct connect, Web connect or Express Web connect. Cynthia Burns: All, depending on the bank. Lenilyn: Okay, on the Account that you encountered the error, Can I ask for the connection method of that. Cynthia Burns: Express Cynthia Burns: Web Connect Lenilyn: Okay, thank you for that information. Lenilyn: Here's were going to do, let's try to do some trouble shooting steps. Is that okay with you? Cynthia Burns: Okay Lenilyn: Now, before we proceed with troubleshooting your Quicken, have you had the chance to back up your files? I’m sure you wouldn't want to lose all the important data and information you have right now. I can help you get that done first if you haven't. Cynthia Burns: Just backed up my files. Lenilyn: Okay, are you ready to do the steps? Cynthia Burns: Yes Lenilyn: On the Quicken toolbar, please click the Update button (or select Tools on the menu bar, then choose One Step Update). Then please click Update Now. Cynthia Burns: Updating Lenilyn: That's good! Please let me know once it done. Cynthia Burns: done File attachment upload has started. The file Quicken Errors #2.docx (243.35KB) was received. Lenilyn: Okay, thank you for that information. Lenilyn: Can you please try to close your Quicken software then please try to reopen it. Cynthia Burns: Yes. Lenilyn: Thank you for that. Lenilyn: Please let me know once it already open. Cynthia Burns: Open and updating now... Cynthia Burns: Same errors. Cynthia Burns: For Discover Card and US Bank.....I reset up First Merit and it is working now. Lenilyn: Great Cynthia! Lenilyn: Can I ask is all the Account that your referring to is now updating? Cynthia Burns: Yes.....they are done now. File attachment upload has started. The file CONNLOG #2 - 1-19-15.txt (70.39KB) was received. Lenilyn: Good! Is everything working now? Cynthia Burns: NO. Cynthia Burns: I am getting the same errors from the screen shots uploaded in screen print and error logs. Lenilyn: Okay, here's were going to do next let's try to Refresh your online account information. Cynthia Burns: Can you please let me know how to contract a live support staff. It appears that you cannot help me with there issues. Lenilyn: I'm sorry but we no longer phone support. Current support options are the Quicken community or our Live, 24/7. Since tour already here, I'd like to help you. Would you like to continue the chat? Cynthia Burns: What is the fix for these errors Lenilyn: Can I ask how long did you experience this issue? Cynthia Burns: Since I bought this product. Cynthia Burns: on 01/11/15 from Amazon as a download. Lenilyn: Let's try to refresh your online account. Are you ready to do the steps? Cynthia Burns: what is the error on the Quicken Server? Why am I constantly having to use task manager to end this program when resetting an account cause the software to freeze up and crash. Cynthia Burns: I have never used task manager that I started using Quicken when Microsoft Money was ended. Cynthia Burns: I have never used task manager to end Quickens in any version since I started using Quicken after Microsoft Money ended. Lenilyn: Can we now proceed to the steps? Cynthia Burns: There is a lot of bugs in this software. I normally do have these problems that others have experienced. Except an occasional connection issue which I normally resolve by resetting the account every time I sign on, hence, US Bank. Cynthia Burns: What are the steps. Cynthia Burns: Do you want me to sign off and on again? Cynthia Burns: Or do you have some troubleshooting steps for me to try? Lenilyn: No please. Refresh your online account information. From your account register. Please select the Actions gear icon at the very top of your register (Ctrl + Shift + N) Cynthia Burns: OMG....you all have no solutions for these errors. I will ask Amazon for a refund and convert back to 2014 and its occasional errors. Lenilyn: Okay, I do apologize for the inconvenience that brought you. Cynthia Burns: I will be posting this nightmare on Amazon.