Bests & Worsts Reviews from Amazon

I hugely regret the purchase of the GreenWorks 80v line, the lawn mower worked good for about 5 months then I got nothing but bad luck there after the past year has been a blur of frustration so I’ll recall this the best I can... One day the battery wouldn't charge, so I called to get support. They stated that I would need to take it into an authorized repair depot, which turned out to be an Ace Hardware. I asked if they would send me labels so I could ship it to them to test, but they said I had to go in authorized repair depot. So I did, which was a 40 minute drive there and a 40 minute drive back. When I made it to the Ace Hardware they said it looked like the base station was “under volting” and because the battery was dead they couldn't test it, so they just sent off to have both units replaced. I got the replacement battery and charger, but shortly thereafter I got the part I had issues with new base charger, which I had to call in to get replaced. The unit arrives works ok for a bit and then shortly thereafter that I had issues again with the battery, so they send me a replacement. At this point you start to think how bad can things get in under a year. So then a couple of weeks later my mower stops working, and then a couple of weeks later my blower stops working. Meanwhile I tell them about this and how I'm upset I keep having problems. They said they couldn't believe all the trouble I was having. Keep in mind for each time the replacement equipment was sent out it would take 5 to 10 business days to arrive or as I viewed it 5 – 10 business days without being able to mow my lawn. So then they agreed to ship me all new components. So I would get a new mower, a new blower, a new battery charger, and battery. So the next they ended up forgetting to ship the components, so after 2 or 3 calls they finally realize it never left the warehouse and they ship all of the equipment to me me it, so I'm out of a mower and blower for close to two months. Once it arrives I get it all unpacked and after a couple of hours I notice the battery isn't charging. Dumbfounded by how this could happen, I move it to another outlet, and it still didn't charge over night. I called; I did some troubleshooting and decided to record the ridiculousness. At this point, I was burned out. I pulled a hail Mary and I contacted Amazon about the ordeal and they agreed to refund me for the mower and leaf blower, which I have to say 6 out of 5 stars for Amazon, they really went above and beyond to help me out. A couple things to note, I rate the GreenWorks hold music 5/5 it was actually good, their customer service a 3/5, their warranty policy, 2/5 and their 80v line of products 1/5. Amazon did great, and I love their customer support, but I will be vary weary of ever purchasing another GreenWorks product again.