Bests & Worsts Reviews from Amazon

Massively disappointed. This drive crashed the first time I tried a back up. It kept saying I had ejected the disk improperly when I wasn't anywhere near the computer and drive at all. It was the technical support that really was annoying. The technical support literally said: it could be hardware, software or the cable or my computer. I sent them the crash logs and the disk utility results. They requested a step by step accounting of what I did and to try another cable. I sent the step by step info to them. I tried another cable. (Which is a big deal since it is a special cable that utilizes two USB ports simultaneously-not something people have laying around) I have mutliple other hard drives and computers-i just liked that idea that this was tough since I carry them around. I haven't had this problem before. I asked how could I tell if it was a software or hardware problem. I asked if this was a problem they had heard of happening with Macs. They didn't answer that question. Instead, they suggested that I send them a step by step accounting of what I did. Uh, did that already and it apparently was irrelevant. And I was just following the quick start directions so that was what I did. It might be that I got a bad drive and I don't want to judge the product by one bad drive but the technical service? Abysmal.