Bests & Worsts Reviews from Amazon

1st Review - First and foremost this review is not really a product issue but a dog behavior issue and I wanted to share my thoughts to save other customers money. We bought this crate for our lab to take on our RV trips. She has a metal crate at home and does fine in it. We used the soft crate several times at home to make sure she did okay and everything went fine. We took our first trip in the RV and decided one morning to go to breakfast and we placed our lab in her crate. She was fine when we left but apparently didn't appreciate being left alone. 32 minutes after we left we walked back to the RV after breakfast and I noticed my lab sitting at the window of the RV. She had torn through the fabric opening and escaped. The crate is cannot be repaired and is useless now. So my comments are as follows, this crate was solid and well constructed, but if you have a dog that has separation anxiety, which ours apparently has, it will not last. If your dog does well being left, this crate should work fine. UPDATE - I wanted to follow up with my fellow consumers to give you an update on this product and fantastic customer service of the vendor. Shortly after I posted my review I was contacted by Katie Baker of Customer Servicer. They were appreciative of my comments because they felt it was informative for future consumers. Even though our experience was based on my dog and her separation anxiety and not the quality of the crate, Katie said that they would be sending me a new crate at no cost. I wanted to post this update because of the "Outstanding customer service" and I really appreciate Katie reaching out to me to ensure our experience was a positive one. We have since received the new crate and a bag of training treats to help us train our lab that she is okay and safe in her new crate. Thank you Katie.