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If your refurbished router still has the name/password from the previous owner, use a pin or paperclip to push the "Reset/Reinitialisation" button on the underside of the router. Hold the button down until all the lights on the back go solid and it is reset. Then reboot the router and start the software program over again and all should be well. Aside from that one little hitch I just set up the router and it works fine.