Bests & Worsts Reviews from Amazon

Modems and routers should be easy, plug them in, follow some prompts, and set up your wifi names. These days, most companies make a product that is user friendly and once they are set up, they run forever. I bought this model because I switched to Xfinity and I did not want to rent a modem and router from them. It worked great from March of 2018 until November of 2018. And then they did a firmware update. Xfinity went above and beyond to try and help me figure out why my internet kept goint down. It went down four, five, eight times a day. When it came back up, I still could not get to the internet. They pointed me to a firmware update and then I knew what I had to do. I called Netgear for support. Guess what? They install software on your modem that turns it into a brick and then they tell you that there is only 90 days to technical support. 90 days. 90. When the modem reboots, and this is why I kept losing internet service, the modem goes back to the point it was at when it came out of the box. This means you have to go in and change the wifi names again, change the passwords, and then your internet will work for an hour or two. You also have to go put in the password for the network you set up on all your devices because things have changed. I will never, ever buy another Netgear product again. Ever.