Bests & Worsts Reviews from Amazon

UPDATE: I GOT THROUGH TO ANOTHER TECH PERSON WHO REVERSED THE FIRST DECISION AND HAS REPLACED MY KINDLE--GRACIOUSLY AND WITHOUT BLAMING ME. I AM STILL A LITTLE CONCERNED THAT THE SIZE IS THE CULPRIT. THIS SCREEN MAY JUST BE TOO BIG. BUY THE ADDITIONAL COVERAGE IF YOU GET ONE. I have to say, I loved this Kindle with all my heart. I had gotten back to reading constantly. I couldn't get enough of it. But one day it suddenly was broken and tech said it was my fault and would replace it for a mere $350. He said I had to have dropped it or put something heavy on it. The thing is, I treated it as if it were my child. I had never dropped it, never placed anything on top of it. when not in use, it sat in a place of honor on my coffee table. I suspect this screen might be a little too big-- I have seen other reviews like mine and I think the glass inside this thing is too fragile. It is incredibly short-sighted of Amazon to treat the early adopters of this technology in this way. Do they realize how much content we were buying? It is unbelievable.