Bests & Worsts Reviews from Amazon

Great first year, after that it went downhill fast. I would not recommend this bed since sags (or as the rep says "shapes" and leaves a solid lump in the middle. You can rotate as many times as you want but nothing changes that. I weigh 80kg and my partner 52kg. Photo of the sagging included for your viewing pleasure The Australian customer care replied the following: We believe what you are experiencing is normal body contouring. It is normal for your mattress to develop body impressions as the extra comfort layers settle and begin to contour to your body shape. This is a completely normal occurrence and helps to ensure the mattress is perfectly contoured for maximum comfort. The plusher or thicker your mattress is, the more comfort layers it will contain. To help equalize body impressions, rotate your mattress every 2 weeks, for the first 4 months and every 3 months thereafter (turn and rotate if double sided). Use all surfaces of the mattress, to assist in settling the comfort layers evenly. Body impressions are not considered a manufacturing fault and are a normal part of wearing in your mattress. The centre of your mattress can feel firmer if it is not slept on and you may get the appearance of a hill in this area. It is a normal characteristic of the design of a bed. We encourage you to persist with using the middle to push the comfort layers down. Body impressions are a good indicator of contour comfort. When they occur this means that the quilted mattress construction is conforming to your body’s individual contours and levelling to its final position. A body impression is not a structural defect. On a pillowtop mattress, approximately 35mm height adjustment is considered a normal level of body contouring, and on a non pillow top mattress 25mm height adjustment is considered normal. This is an indicative guide and depending on the mattress and the user, greater body impressions may occur. We do offer a return to factory inspection should you wish this to occur. Should no fault be found with your mattress, there may be freight charges payable. Should we identify a fault with your mattress during the inspection, there will be no fee chargeable at all and your mattress will be fully repaired. Please do not hesitate to get in touch with us again should you wish us to complete a factory inspection on your mattress. Kind regards