Bests & Worsts Reviews from Amazon

We have used this item several times and, as yet, have not had one item come out crispy and not burned. Seems like by the time the fries are done and crispy, the ends are burned. Am going to try just a little longer with other foods and if I'm not satisfied not sure what I will do other than send it back to Amazon (even if I don't get a refund). VERY DISAPPOINTED!!!!