Bests & Worsts Reviews from Amazon

Admittedly, I'm a sleephones addict. Once I bought my first pair of wireless ones I was hooked because they're convenient and my nightly habit is to fall asleep listening to podcasts or audiobooks. That said, They die in 10-13 months, like clockwork. The wiring in the main unit fails. In the past I've just come to accept this. I usually have two units so I can switch them out nightly and if for some reason I fail to charge one, I have a backup - and if I have to send one off for warranty repair/replacement, I'm not without a device for an entire week or so. It's just the routine I've come to accept, and that's when I'm lucky enough for one to have failed within warranty replacement timeframe. Last year sometime I dumped even more money in to move from the Wireless Sleephones to the Effortless Sleephones hoping that perhaps without the repeated push/pull of disconnection to charge it might help it to last longer, but lo an behold, my second-newest, purchased last June, stopped charging wirelessly. I sent it in a couple weeks ago, as usual. This morning I went to my mailbox and my warranty replacement unit was there, but for the first time ever (and this is my third warranty replacement on a unit) it was accompanied by a "care instructions" sheet with a line highlighted, implying that I've been keeping my unit in a "wet, oily, or dirty headband." I'm caught somewhere between tickled and insulted. 1) The product is great when it works but it always stops working in relatively short order. It's simply a matter of trash components. 2) I have never had it in neither a wet, nor oily, nor dirty headband. If I were ever lazy enough to want to keep it in a dirty headband that wouldn't work anyway because a wash/dry cycle is necessary to tighten up the headband a bit. Otherwise it stretches out to the point of uselessness. 3) This being my SIXTH unit, I can assure you I've done everything (including talk to someone at the company before) to try to take care of these as gently as possible given my heavy usage. It's my sixth unit to die in that 10-13 month timeframe ... and that's not taking into account that now I have two and so each only gets used every other night. It makes me wonder if they use their own products. In any case, I'm done. Instead of what's essentially a yearly $150 subscription fee to use Sleephones I'll bother taking the time to find a better product from a company that won't passive-aggressively insult their customers. :D