Bests & Worsts Reviews from Amazon

I bought this blender to replace an Oster that I've had for 4 years. I had this Ninja for 28 days. I blend the same stuff every day for breakfast: Powdered protein, milk, frozen strawberries, and bananas. Today I turned the blender on, and one of the strawberries shattered the pitcher and left a 2 inch hole in the side. How can a blender not handle frozen fruit, but is advertised to be able to make "snow" from ice cubes? So I called ninjakitchen.com at 1-800-798-7398. The customer support rep, named Valerie, tells me that if I bought the product from Amazon.com, that it is not under warranty but I am free to purchase another pitcher. I said, not under warranty? It's less than a 30 days old. Can I see that not in warranty statement in writing. She said you can go online and email the department yourself. I said can't you transfer me to that department? She said that she can't transfer me there. I asked for her supervisor, Bonnie. She said the same thing the plastic pitchers are not under warranty. I asked for the president, Mr. Rosen, but he won't take calls. I asked for her supervisor, she said that she is the last person to take calls. I said, this is going nowhere. So here is my one star review. Caveat Emptor.