Bests & Worsts Reviews from Amazon

The Device worked decently when i first got it. Plug & play for the most part. The Switch eventually became defective. Some of the ports were no longer connecting. Some of the devices i had connected to certain ports would tell me it was receiving no internet until i tried a different port. The lights on each port that were supposed to be either green or yellow depending on the type of device connected started randomly changing where they didn't used to before. And on the ports that weren't flat out not working the devices connected would still get intermittent loss of internet. So i had to RMA it. Talked to TP-Link support and they sent out a replacement. I got a TL-SG108 Version 1 switch. The original one i bought had a higher version number. I got a downgraded replacement from what i originally bought. I talked to support about this and spoke with someone who didn't even know that there were feature differences between the product versions. Kept getting the same repeated line about how even though the replacement was a REFURBISHED unit that it was "an upgraded version that our engineers worked on & ensured to work" and that there was "No difference between this older version & the newer V3 one". I had to literally direct the support person to the TL-SG108 product page on their own TP-Link website and point out the line that said "Support 802.1p/DSCP QoS¹ and IGMP Snooping function¹". They didn't get it so i had to spend another few minutes explaining how superscript numbers worked & pointing out that the number was referring to a sentence at the bottom of the page saying those features are only found in V2 and later. "1. For V2 and later version". Ridiculous. The support person kept repeating over and over how this was upgraded by their engineering team whatever that means. I asked if they meant that even though the product says its a version 1 that they changed the insides to be a later version, they never gave a straight yes or no. Just kept repeating the line about how the engineering team upgrading it. I asked if it was upgraded to have the features of the later versions why is it listed as version 1. They told me the same line again with no explanation, that "it's been upgraded". The support person seemed to think if they said the same thing enough times i would eventually buy what they were trying to sell me. That i would somehow be convinced that i didn't get back an inferior product to what i bought & sent to them. So to summarize, the device stopped working properly. I did an RMA. I got back a REFURBISHED AND INFERIOR product to the one i originally bought. The support kept telling me over and over that the features of the later ones didn't matter & wasn't a big deal. That's ridiculous.