Bests & Worsts Reviews from Amazon

Cooler was delivered to curbside, despite paying $300 for alleged "white glove delivery." Cooler was delivered defective. Plugged in and allowed appropriate time to cool down, however after 12 hours we discovered that the temperature controls did not work. Can not adjust temperature down. Only the UP button works. Called Amazon and were told to contact vendor. Vendor first told us to return in orginal packing with a Fed Ex label. Cooler weighs 275 pounds and was delivered by truck freight! Then they told us to get it fixed under warranty or accept a refurbished cooler if it could not be fixed. Totally UNACCEPTABLE to ask us to repair or exchange a brand new cooler for reburbished when we paid for a new product. Vendor does not accept responsiblity for their product. Product in general cheap construction. One stainless steel side panel dented and sharp spur on handle. BOTTOM LINE: DO NOT BUY FROM THIS VENDOR OR THIS PRODUCT. WE ARE VERY SORRY WE DID.