Bests & Worsts Reviews from Amazon

We purchased one Neato Botvac D80 Vacuum in October. It was working great on the cat hair so I ordered another one for down stairs (moving Neato from one location to another seems to confuse its mapping memory). The second one arrived and worked great....for about a week. The unit would not return to its docking station for recharge after vacuuming. Seemingly simultaneously, the upstairs Neato also began not return to the docking station after vacuuming. They got close but no cigar. We manually placed them back on their charger. Within 3 weeks the bottom stairs Neato lost its mind completely and would not even vacuum. It would power up 3 times and then just shut off. The upstairs unit completes about 80% of its run before losing power and not returning to its base charger. I contacted Neato. They had me perform reboots and told me to call back after until recharged for 8 hours. The second Neato representative had me move the base charging unit to another location and told me to call back after recharging. The third Neato representative had me clean the lens with a q-tip. The fourth representative had me take video of both units and send to them for evaluation. Finally, after weeks of performing their failure analysis for them, and getting a bit stern with the Neato rept, they agree that they will replace both Neatos however I must wait for a shipping label which will take 3 or 4 days.? WTF? 3 or 4 days to e-mail me a shipping label? But no here we are a week later vacuuming our floors by hand, and still no shipping label. You would thiink spending $500 per unit you would get better service! Maybe Neato rep #5 is the lucky one? Signed, NOT A FAN!