Bests & Worsts Reviews from Amazon

Do Not Buy this if you have any amount of harder water! This is the SECOND one of these Pos faucets that failed in three years. Google "moen kitchen faucet cartridge failure" and you will see it's a common problem. The company does very quickly respond and ship you out next day a new one. So I will give them that, but here is the issue. Moen faucets have a universal cartridge body that's meant to allow a plumber with the right tools to swap in a new valve control system right into the inks unit. Why? So you can potentially avoid having to buy a whole new facet when/if these fail. Here's the issue: the cartridge had 2 o-ring seals on it that go into the housing. So if you have well water, hard city water, debris from say a water line repair from the city, etc doesn't mater occurs the debris / calcium can and WILL damage the seals on the facet cartridge and then it will start to leak at the point of the faucet handle. Read on the internet it happens ALOT! No big deal right? $30-40 cartridge and replaced done. But wait... let's say your away for a day or two. Or in my case over night... and the water then dripped all over the counter and then down the cabinets to where it just damaged the wood on high end expensive custom wood cabinets and flooring! So this $30-40 "easy to swap when we know it fails" cartridge goes bad it can potentially cost you $5000 in damage or more! In my case it was drizzling into the basement so my kitchen and my finished basement were damaged! Yes it's pretty, very it operates well, yes yes yes! But this is the SEcond one that failed in three years! Same point same issue and of course it's not their problem to cover the damage. So I warn anyone with an expensive custom kitchen to AVOID any of these moen facets with this cartridge system unless you 100% know you have pristine water conditions. In our case we have mild hard water, not enough to put a softener on. But that is my only guess as to why this failed twice in two years! Who would think that when you spend money on a product like this with their "buy it for life" advertising they have a known failure point that hundreds of people have the same issue with over and over! I'm so angry about the amount of damage this second one failing caused. I hope my story saves at least one other person from what I'm going thru. Piece of crap cartridge design.