Bests & Worsts Reviews from Amazon

This was my second makerbot. I had a cupcake CNC so I wasn't new to 3D printing. This item printed horribly from day one with a major Y-axis problems. After over 1 week of me servicing the item and 15 hours later, the printer still didn't work. Makerbot in 99% of cases does not accept returns. They will refurbish a new $2000+ item and mail it back to you at your expense both ways. This is the extent of their support. They did finally agree to a return with me again paying shipping both ways and charging a 4% stocking fee. Look at their terms at makerbot.com. Do not support a company with these policies or you may be out a significant chunk of change for a broken, unsupported item.