Bests & Worsts Reviews from Amazon

When the system fails (and it will fail almost immediately), you can only email support; there is no one to talk to. Regardless of your problem they will tell you again and again, unplug, press the button, reattach. Of course when that hasn't worked for the last several weeks and they're still telling you to do it again and again and again and again... Well you get a little frustrated. I've spent over $600 on this system and I'm seriously considering throwing it all in the trash. The forums are full of people having the same problems and getting no technical support. Actual email response: This email is to notify you that we have created a support ticket for your request. We're very sorry but we may be a bit slower than usual getting back to you. We have a number of new and old users alike that have contacted us with questions. Between our new Hub, new mobile experience, and the tremendous excitement around what SmartThings is doing, we have a sizable backlog of requests. Our support team will do our best to get back to you as soon as possible but we humbly ask for your patience. If you have anything else you'd like to tell us, you can reply to this email. Otherwise, we'll be in touch as soon as we're able.