Bests & Worsts Reviews from Amazon

I ordered online through the Tan Physics website, after reading more reviews I decided to cancel. I clinked on the support link they sent in my confirmation email and all emails to them bounce back as undeliverable. I have tried to phone them and after several minutes of a very annoying recorded message telling you a representative will be with you shortly another message comes on telling you they are closed. This feels like a giant rip-off to me.