Bests & Worsts Reviews from Amazon

We purchased a Mantis tiller many years ago and had good feelings about the company and product, including their service online. We just got our new tiller yesterday and spent some time putting it together and went out to happily use it today. It won't start. The old one was never a problem to start. So, we confidently called Mantis - only to get a person on the other end who couldn't care less and offered no help. Told us that since we did not purchase it from Mantis, there is no warranty and no help. Said we could take it to a service center to get it started and pay them. We were totally taken aback by the lack of product support, but the attitude was that if we didn't choose to buy it directly from them, we were now on our own and seemingly an enemy. Amazon is, of course, good for the return, but it'll be another 2 hours of taking it apart, draining the fluids, etc. We are sending it back and will purchase a similar item from a different manufacturer. Disgusted and angry.