Bests & Worsts Reviews from Amazon

DANGEROUS! Causes third degree burns! Please "like" my review to move it up so people can be warned about this dangerous product! Please let me start by saying I am not a whiney, vindictive, over-reactive person. We purchased this QUEEN size in January 2014. It worked fine through the short winter here in Texas... Might have turned it off around April. When we turned it back on in October as the temperatures dropped and found that my side (wife, right side) was not heating. The connection at the pad smelled like burning and had turned black. I immediately contacted Kaz Company (umbrella co of Soft Heat) via e-mail and after a few this and thats (pictures, questions etc) I received a new one. 6 weeks later, same problem (same side). Got a new one. Customer service had been fine up until this point. Unfortunately the same problem persisted as of the beginning of March 2015, but this time on my husband's side (left side). His connection got really hot, stopped heating, turned black and smelled like burning. He measured the temperature (he's a professional engineer and has all sorts of tools) and it was 219 F -- hot enough to cause third degree burns! I am currently going through customer service again. At this point I will try requesting a return of my money and going on to a different product. BEWARE! This is seriously dangerous and scary stuff!