Bests & Worsts Reviews from Amazon

There are times I hate dinging a product online and this is one of them; this coffeemaker is nearly perfect. Great flavor, brews quickly, stays hot for a couple hours, yet it has a major defect; the brewing basket occasionally backs up and makes a gigantic mess all over the counter. It's simple what happens, a small rubber o ring on the basket valve either gets out of place or gets stopped up with coffee grinds and backs up the basket causing it to overflow. I've contacted Zonirushi twice and once they asked for more info and pics, then I received no response. I contacted them again and still no response. Considering that this item is three times the price of a Mr Coffee, this kind of defect and lack of service is pathetic. I'll amend my review if they ever respond but I'm bit holding my breath. For a similar item, a Cuisinart at half the price won't give you the headaches of this unit. 7/3/16 Update; Zojirushi sent us a new spring and a new O ring many weeks after I complained. It behaved itself for about two months until this morning, a hot mess of coffee all over my floor and counter again. I'm done. Tired of wresting with this overpriced piece of junk. Look elsewhere, I know many reviews are good but there are many describing the same problem. If you don't heed this warning, may the odds be forever in your favor....