Bests & Worsts Reviews from Amazon

One of the post on this machine was off center just enough so that the rubber seal was being shredded with each turn of the paddle. Zojirushi Customer Service was attentive and polite. They had me send the machine back to them for service. Even after I described the problem over the phone and packed a detailed note in the machine, the tech did not address the issue. They did check the belts and tested the machine (there were crumbs in the paddles when I received it). I called Zojurishi again and reported that the issue with the post had not been resolved. They responded that they had done all they could, yet, my machine was still leaving rubber shavings in and around the pan. What a waste of $250.