Bests & Worsts Reviews from Amazon

Bought this smartphone for my son's 15th birthday. Arrived on time and in good order. The battery was charged adequately and the charger was correct for the phone. Everything looked good until he tried to text us to come pick him up from a youth event that same evening. The touch screen had stopped working. After he got home we did a factory reset but that didn't fix it. Returned the item. For $20 more I order a certified pre-owned factory refurbished replacement directly from Samsung. It comes with a 12 month warranty and ear buds! Obviously, this "Certified Refurbished" is just not the same. Buyer Beware........