Bests & Worsts Reviews from Amazon

Long-time QB subscriber. Ordered this to update my 2013. When I entered my license number, it was declined. I spent 1.5 hours on the phone with QB trying to resolve the problem. Spoke to 6 different people. In the end the problem was never resolved. The final suggestion was call a number they gave me which turned out to be a FAX number. Intuit is pushing their on-line service because they obviously make more money that way. They really didn't want me, or anybody, to buy a desktop version in the first place. The fees from Intuit have been slowing going up for various items and their service has hid the skids. I have no idea what I will do from this point. It has all worked pretty well in the past. But, at this point I think they are another big fee / low service company and I wish I had never heard of them.