Bests & Worsts Reviews from Amazon

Very, very disappointed with this unit. The 1st unit did not work properly & after several hours spent w/ Dell on the phone, it was returned & replaced. Amazon was very helpful & prompt with this portion of the transaction. The 2nd worked sporadically but within 7 days was completely dead. Six calls & 5+ hours with Dell, including being hung up twice, it is now going to send a tech out. Sometime. But for there being personal data on the HD, it would have been returned, too. This was my 4th Dell and have never had such problems. While it worked for several hours one night, the next am it would not stay on long enough to run any diagnostic tests. I would have preferred the blue screen of death rather than the black screen of despair. Trying F2 & F12 for diagnostic purposes did not work as the unit stopped & had a black screen within minutes - if it even got to the Dell splash screen. As an aside, the packing for both shipments was the worst I've ever seen. The outside box was grossly oversized & both had had substantial crush damage on the outside. The 2nd unit had crush marks on the Dell box itself. I shall update this after the tech arrives. Updated 01/11/16: I opened & set this unit up on about Dec. 23-24th. It worked sporadically until Dec. 26. Sadly, it worked long enough for me to transfer data to its HD. But, as noted above, on 12/27/15, there were obvious problems as it would not stay on long enough to do anything. So, after 5 hours on the phone with Dell techs on 12/27/15, I was told that a local service tech would call to schedule an appointment within 2 days. Days and days passed without a call. When I called Dell again, this time I was told that a part was back ordered and a tech would be in contact with me by 01/10/16. This was the 1st notice to me that a part was being replaced. A follow up call on 12/30/15 advised that the part (a motherboard for a new unit) was not available so Dell offered to exchange the unit. By this time, my patience limit had been exceeded and I now have a HP that had worked flawlessly since it was plugged in. Today, 01/11/16, the tech called to advise that he had the replacement motherboard. His rationale for the prior message was that Dell did not keep excess parts in stock but used parts to build new units. Bottom line, I am returning this unit, too, and I agree with others that this model it too fraught with issues to make purchasing it worthwhile.