Bests & Worsts Reviews from Amazon

My one star rating has to do with Braun customer support. I bought this razor and I was very impressed with the quality of the product as well as the shave it provided. After 3 months of using the razor, I noticed that the battery started to leak. I contacted customer support and I provided a picture of where the battery was leaking (where the charger plugs in). I requested a replacement razor since this was clearly a manufacturer defect. The response was that they can't simply replace my razor and instead, I must send the razor to their service center where it will take 15 business days so that they can fix and send it back. I was quite disappointed to find out that Braun didn't supply a prepaid shipping label, so I had to pay to ship my razor to a Braun service center when I only had it for 3 months. My razor was delivered to the service center on 11/6/15. It is now 12/10/15 and I still don't have my razor. I've contacted Braun customer support multiple times to try and get an update. Braun is unable to locate my razor and they are having issues communicating with their service center. So far, they are refusing to send me a replacement. What's so disappointing is the fact that I really enjoyed the razor, but at this point, I'll never buy another Braun product again since I know they won't provide adequate support.