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out of 571,544,897 reviews
★☆☆☆☆
PLEASE****PLEASE**** READ THIS REVIEW BEFORE BUYING
PLEASE READ ALL BUT ESPECIALLY THE LAST UPDATE.........
I received this bread machine on January 4, 2013. Today is May 23, 2013 and the bread machine no longer makes bread. I tried twice today to make my whole wheat bread using all fresh ingredients, as always, and both times it was just a burned lump at the bottom of the pan. I am outraged as I spent at least a couple of hours researching the perfect bread machine before ordering this one. LESS THAN FIVE MONTHS LATER AND THIS MACHINE QUITS?!?....AN INCREDIBLE WASTE OF MONEY.
Update: June 3rd and I have gone through hoops with the Panasonic Company trying to get my machine, still under warranty, either replaced or repaired. Their policy does not allow for replacement so I am required to ship my machine to the closest service center which is over 300 miles away. Panasonic will pay for repair and reimburse me up to $12.50 for shipping costs (it actually cost me [rounded] $27!!). The "guesstimate" date for receiving my repaired bread machine back is well over a month.
Update: June 25th and my bread machine is still at the repair center. I spoke with one of their representatives. YOU NEED TO READ THIS......She told me that the the number of repairs for this particular bread machine have increased significantly. She further stated that the problem is due to the parts being mass produced in China and then poorly assembled. Turns out that the main circuit board in my bread machine was fried. The rep. said that this is becoming a common problem with this machine.
UPDATE September 17th: Received bread machine back mid-July and, so far, works OK. Followed to a "T" all of the hoops required by Panasonic to receive my $12.50 reimbursement check for shipping. Now, two months later, I'm STILL WAITING for Panasonic to send me my reimbursement check. Have talked to Panasonic representatives TWICE since receiving machine back and they promised to expedite my check so I'd receive it quickly. What a joke!!
UPDATE December 2, 2013: I finally received my $12.50 reimbursement check about mid-November. So, in the big picture, from the beginning of my bread machine breaking in May until I received the check last month, it took a total of six months. Absolutely ridiculous!
FINAL UPDATE December 22, 2014: This is Christmas week and I was planning on making loaves of fresh holiday bread to give to friends and family but.....no. The bread machine is DEAD and it's not even two years old. Mind you, I take very good care of this machine and, as you've already read above, it's been repaired once. But, apparently the machine just quit right before I could make my gifts. I am extremely upset and once again encourage you NOT TO BUY THIS BREAD MACHINE.
I WILL NEVER, NEVER, NEVER PURCHASE ANOTHER PANASONIC PRODUCT!!!
ARE YOU SURE YOU WANT TO PURCHASE THIS BREAD MACHINE???
May 2013 · Home and Kitchen · verified purchase