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ranked #120,173 most helpful out of 571,544,897 reviews
★☆☆☆☆
Died after 5 weeks, $25 to send it to Cannon, have to pay for return shipping
I love Brother MFC devices. I have owned nothing but Brother products during the past 15 years. Sadly this one died 5 weeks after I bought it (and 1 week after Amazon won't accept returns). I called Brother's Customer Service. They referred me to a "local" Authorized Repair Center (50 miles away is not really "local"). The Authorized Repair Center told me to call Brother customer service and demand a refund because "honestly.. Brother should take responsibility and give you a new one". Brother's own repair service said Brother should take responsibility for this product. In any case I have to spend $25 to ship the printer to a Brother service center and then I have to either drive 50 miles to pick it up after waiting a week or pay for the return shipping charges. UPDATE: Brother says the parts are "out of stock" with no ETA for a resolution. The repair center recommends I buy another printer because Brother might not have the parts to repair it.
February 2019 · Office Products · verified purchase
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