Bests & Worsts Reviews from Amazon

Product was so great I bought the exact same deal a few months later. However, when I installed the identical set up for my in laws, the camera playback and recording is totally different than what I had and continue to have on my system. I reached out to the company and they said something along the lines that they are restricting what these cameras do and are capable of because they have new cameras coming out soon. I asked them if the set of cameras we just bought will be eligible for the correct playback recording from cloud service and they said no. So let me make that clear. My old cameras are working flawlessly. I can see recorded content from the previous 24 hours in full HD motion quality for free. Due to that awesome system I purchased a second batch and they only send my in laws snapshots of what happened when motion was detected. They can not rewind, or fast forward the video or see anything in HD or in motion unless it is live. The company said that even though the cameras are capable of doing that, they don't allow that service for these cameras anymore due to the fact that they have newer cameras coming out soon. Please see attached photos. The one with the cat has a whole different interface when reviewing motion detection. I just slide forward or back to literally the second I want to go to and see what was going on. The picture with the boat and white truck is what my in laws get when motion is detected. It sends pictures of what happened. That's it. If someone simply runs up to the house it wouldn't capture or trigger anything and without playback or review their is no way to gather evidence. Secondly, my father in law leaves and returns at the same time every day and he doesn't even trigger the motion on either camera. However, with my cameras I could simply rewind. My in laws don't have that option. They are the SAME CAMERAS!!!! I will absolutely update this review to a full 5 stars if this gets resolved. However, I am 100% disappointed in the customer service story I've have dealt with. If that is the stance the company wants to stand by, that's fine. I certainly won't mind writing a review to help future customers be knowledgeable of their shady ways.