Bests & Worsts Reviews from Amazon

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151
people found this helpful, as of 2023
ranked #209,659 most helpful out of 571,544,897 reviews
★☆☆☆☆
Hate these printers!!
I have been in business for 27 years. I own a small insurance agency. I have had a Cannon, Xerox, Epson, Brother and HP machines. We do quite a bit of printing. After running my Brother machines for about five years I thought I had better upgrade. Never had a problem with the Brother machines but didn't want to wait until I did. I found this HP Pro 8610 at a good price so I purchased two and donated my Brother machines to the local thrift shop. I hate these new HP's so much I tried to go back and buy my old Brother machines back but they were gone. The HP8610 is slow, jams constantly and drops the wireless connection at least twice a week. If you try and use any aftermarket ink (I've tried several brands including Office Depot's) the machine tells you the cartridge is malfunctioning and will not allow you to print. So you are stuck buying the HP brand which is the most expensive you can buy (of any machines). Also, if you run out of one of the colors the printer will not allow you to print in black and white. All cartridge's must be full even if you print 99% black and white. HP advertised their 'instant ink' plan as a money saver. By the time I was able to cancel the plan the ink had cost me at least double. I have HP computers, two desktop and two laptops, & HP monitors but after this experience I will never buy HP again, nothing, they have lost a customer for life. I am going to order two new Brother machines from Amazon and dump the HP garbage.
July 2015 · Office Products
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