Bests & Worsts Reviews from Amazon

We like the coffee this thing makes, but it is driving me crazy. Every night, we set it to Rich and make sure Small Batch is turned off before activating Delay Brew. But when it comes on the next morning, it immediately switches to Classic and Small Batch. The video shows this happening today. It does make good coffee, but the filter runs over, which makes me think we're going to get grounds in our coffee sometimes. And from my experience with other coffeemakers I know that grounds getting in the basket valve will almost certainly cause it to leak when you pull the pot out in mid-cycle. I suspect it runs over because it is pumping too fast. We almost always make a full 12 cups. I called the helpline and was pleased to get a live person almost immediately (kudos for that). We sent the first unit back per his instructions, but the second one is doing exactly the same thing. With both machines, if I start it manually, the Rich light will stay on and the Small Batch light will stay off, which is what I want. But the filter still runs over most of the time. Occasionally the first machine would do drastically better in that regard, with the grounds coming no closer than an inch below the top edge of the filter. I'm assuming this is the way it's supposed to work with the Rich/Regular Batch settings when you're brewing a large quantity: it should pump slower so the filter basket does not fill up, and the water has more time to absorb the coffee on its way to the carafe. I suppose I could call Shark Ninja again, but I'm afraid I'll just be wasting my time boxing up and shipping the second one back, and the third one will do the same thing. This is a moderately pricey device, so I expect it to work right. Has anybody successfully used the Rich setting with Small Batch off in Delay Brew mode? Update 1/28/2019: I have added a second picture of the filter after brewing. The first shows what usually happens: the filter runs over and grounds float out into the basket. The second shows what happens occasionally (twice so far with the replacement unit): the moistened grounds do not come anywhere near the top of the filter. The second one is what I want to see. Why is this not consistent? Sometimes it's okay but most times the grounds go everywhere. We have given up on the settings. It ignores them when Delay Brew is used, and they don't seem to make a difference anyway. Update 2/13/2019: Another flaw I forgot to mention is that the buttons are very hard to push. You have to press so hard that it's necessary to reach around the back and hold the machine to keep it from sliding. And as other reviewers have mentioned, the coffee is too hot to drink without letting it cool for a minute. I'm taking off a star. This thing annoys me more every day.