Bests & Worsts Reviews from Amazon

I bought this mower in July 2015. It worked fine for 2 years and 10 months. The engine could use a bit more power (the new model has a larger 223 cc engine, mine has a 190 cc engine). Definitely helps mow my 1/3 acre lawn faster. Bagger works good. Mulching seemed fine. Then last month, the mower backfired and stopped running. It has a 3 year Guaranteed to Start warranty. The Toro service center said that it was not covered under warranty. Not a defect they say. Toro says the same thing. They suggested I just buy a new one!!! This has been followed by countless calls and broken promises by the Toro company, but no action. Here is what the warranty reads "The Toro Company... promise to repair the Toro Product ... if the Toro GTS (Guaranteed to Start) engine will not start on the first or second pull, provided routine maintenance required in the Operator's Manual have been performed.". Its pretty straight forward. They agreed that I maintained it well, just not that they should honor the warranty??? BTW Consumer Reports rates Toro as mediocre for reliability (23% need service within 4 years).