Bests & Worsts Reviews from Amazon

My wife and I purchased this bike on 11/2/19. This was the second time we have purchased an exercise bike. The previous bike was 11 years ago from another manufacturer. It was easy to put together with reasonable directions. We also purchased a 4 year extended warranty plan. I gave this 1 out of 5 stars for several specific reasons. First, the left peddle snapped off on our third time using the bike. I contacted customer service yesterday and today with no response!! Second, in order to use their $ 39.99 a month Ifit you have to give them credit card information, and they will keep charging you unless you cancel. They supposedly offer one free year, but i could not find out how to activate it. Last, their customer service is horrendous. I spent 40 minutes waiting, and finally someone answered. They told me iFit was free and i should have received a free activation card (which i did not). They said it was the size of a credit card, which I could not find in the 350 pounds of packaging. They promised a rebate which i still have not seen. A lot of nice words with no action. Overall, I am not impressed with NordiTrack or their lack of customer service. I stand ready to amend this review if they attempt to make things right. If NordiTrack cares please do something! I get the impression they are more concerned with getting money than creating a good, long-term customer base. They probably don’t even read reviews of their products. Stay tuned folks to see if Norditrack tries to address a customer’s concerns. Let this be a warning to all prospective customers.