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December 15, 2018 - I have been a Quicken user for over 25 years, and have always loved the software. However, I made the mistake of upgrading this weekend, and it has been a nightmare. Though the upgrade went well, I soon discovered that my primary bank did not operate with the new version. I then discovered that Quicken Bill Pay does also not operate with the new version unless you open all new accounts, and wait 7 -10 days for authorization (and by 7-10 days they I think they mean 7-10 months). I was assured that my old account data would "probably" migrate - but they were not really sure. Overall, I see nothing in the new software to justify an upgrade, and it is an enormous hassle. Don't do it! Update January 14, 2019: This nightmare continues! Though I was told by Quicken bill pay that two of my accounts would work with the new software - I discovered that was incorrect. For anyone using Northern Trust or Schwab checking - be warned.... you will no longer be able to use bill pay. I have spent hours on the phone with my banks and Quicken - to no avail. And to add insult to injury - even though they say bill pay (which no longer works for me) is free with the new version, they still deducted $9.95 from my bank account. Interesting that they have the abiity to take money out of my account - but bill pay doesn't work. One of the new features they use as a selling point for the new version is the abililty to upload to the Cloud - but this did not work for me - and Quicken support had me disable the feature. So it has been the worst of all possible experiences. I spent money for something that was supposedly better - but is in fact much, much worse. Also, the new version is buggy and slow - much worse performance for zero added benefit. A terrible slap in the face to a dedicated Quicken user. Update Feb. 1, 2019: Over the last two weeks I spent another two hours on the phone with technical support - and no issues have been resolved. The new bill pay service is a joke. Customer support is offshore, and competely incompetent. They tell you they will send trial deposits within two days to set up an account. Three weeks later I am still waiting - and their excuse is, "we are really busy - so we can't guarantee when you will get it." February 8, 2019: Bill pay still does not work. Metavent, the company Quicken outsources their bill pay to - is now weeks behind in setting up accounts. Good luck contacting them. Wait time is 45 minutes for a phone call. Their text feature does not work. In checking forums, this is a very common problem and many people are having the same issue. Their website looks like it was designed in 1998 by the MySpace team. None of this is giving me confidence that they should handle my payments. February 14, 2019: Despite three promises that they would "contact me within two days" (the first promise was over a month ago - I still can't use bill pay. The trial deposits they promised to send two months ago have never arrived. Really terrible customer service with representatives that don't speak English. March 4, 2019: Still no trial balances, no bill pay, many features don't work, another hour on the phone trying to get things straightened out, horrible customer service, ridiculous excuses. Again I was told they are really busy, but will "absolutely get it straightened-out" within 48 hours. Heard that one before. March 14, 2019: My final edit to this review - three months after upgrading to 2019, bill pay still does not work, and I never received trial balances promised three months ago. I spent another hour on the phone with them a few days ago, and they assured me someone would get back to me within 48 hours. 5 days later I finally received an email, asking me to send copies of a power bill, a credit card, my driver's license, and my Social Security card to some unknown address. Given the fact that everyone I have dealt with at this company has been in a different country, and barely spoke English, I really am not inclined to send off my complete personal history. I tried to explain this to a representative (after being on hold for 30 minutes) - and he said my info would actually go to South Dakota. I asked for a contact in their South Dakota office so I could verify, but he told me he could not give me that number. I asked for the name of a manager in South Dakota, and that request was also refused. In any case - I am done knocking my head against the Quicken wall. Quicken will most likely offer the excuse that they are a separate company from Quicken Bill Pay - which is true, but that is simply an excuse. They are offering and billing for a product that integrates Bill Pay as a major selling feature of their product - and if it doesn not work they should find a competent vendor. If I bought a new car and the tires constantly went flat, the car company would not say "not our problem - call Goodyear". My work-around is to use the one account I had that allows to pay bills without bill pay (US Bank) - until I can find a better solution. But the moral of the story - DON'T UPGRADE! This is an awful product - and it is so sad to see a formerly great company and product sink so low. And Quicken CEO Eric Dunn - if you would be interested in customer input from someone who has been a loyal customer since the company started, I'd be happy to talk to you (or even if you just want to apologize for the new version).