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117
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ranked #235,020 most helpful out of 571,544,897 reviews
★★☆☆☆
Poor Software Package with it
I decided to upgrade from a 1yr old Photosmart B209a so I will compare these 2 products against each other. I bought this 7510 for 2 reasons the document feeder and Airprint. Time to go paperless and print from iPhones. (New Years Resolutions early) The first 7510 I received had to be sent back because the web functions wouldn't connect to HP's servers. After working on this for days (not joking) HP sent my case to escalations and offered to send me a new printer (very good job). The second 7510 had no issues connecting to the ePrint web servers problem fixed 2 weeks after buying the printer (YAH!) Now time for the ease of use issues. The software package included with this printer is lame and very basic compared to the software I have with my B209a. The major issue is scanning. My B209a has a software called HP Solution Center very nice program. It also is able to configure picture scanning options better like scanning multiple pictures in a single scan and making individual files. With the 7510 can't do that or at least I haven't found it yet. When you scan a single picture unless you specify the size it will scan the entire flatbed print area and guess who gets to do the cropping? Wrong YOU DO the software doesn't auto-crop. With the B209a cropping was done automatically. This can be a real killer when you are scanning a lot of old pictures like I need to do. You also can't scan into a folder now and your scans go into a monthly folder automatically. Not even an option for this. Simple things that should be a checkbox option at least. You can scan into a folder but not a monthly folder to sort through and file later. I know it sounds like complaints about little things but these are usability issues and TIME savers. In summary the software or lack of good software are my problems with this. the Airprint feature and the ePrint stuff is awesome. I haven't messed with the efax yet but glad to have it. I guess I will just use my old B209a to scan in all those old family pictures to save time. HP if you are listening UPGRADE this software! The software already exists! This is the same review I posted at HP.com on this product.
December 2011 · Office Products · verified purchase
the product in question
HP Photosmart 7510 All-in-One with eFax Printer
3.3★ · 437 ratings, as of 2023
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