Bests & Worsts Reviews from Amazon

I am a long time Briggs and Riley fan. I own three bags two of them are the two wheel bags and one is the new 4 wheeled bag. The model number I purchased is DOMESTIC CARRY-ON EXPANDABLE SPINNER U122CXSP. The problem with this bag is the wheels, pushing it on a smooth floor at the airport is like pushing a shopping cart with bad wheels, it does not stay in a straight line and is all over the place. Pushing it on a carpeted surface is very difficult to move, you have to resort to tilting it to a two wheeled position. The worst part is when you transition from one surface to another; for example on a moving walkway to a carpeted airport floor or an escalator to any floor. The wheels do not adapt and the suitcase can just stop rolling, not a pleasant experience. I used this bag and cannot return it, I understand that. I simply hope two events happen. First I hope B&R clearly gets the message, this bag has a design flaw. Second, I hope I save someone else from purchasing this bag until the design flaw is resolved. If you are only interested in a two wheel bag B&R is durable, reliable and has a great warranty and a good repair policy. If you are considering one of the new four wheeled bags, stay away from this bag and their new bags. Remember once you use it, you cannot return it. I also wrote to B&R customer service about this bag and the wheel design. This is a line from the reply. "The wheels on your bag turn 360 degrees and require a tight hold on the bag to direct it on different surface"