Bests & Worsts Reviews from Amazon

I really wanted to like this laptop. It has great specs at an attractive price point. I set it up and shortly thereafter I noticed the camera wasn't detected. Also noticed that laptop wouldn't respond from sleep and the fan was going crazy about half the time. Went though troubleshooting steps, then contacted Lenovo, Microsoft and Amazon for support. Microsoft gave me some things to try - all to no avail. Lenovo support was a joke. The number listed on the support site didn't support this model. I input a web ticket and they indicated 30 minutes callback. That was 4 days ago...not a peep from them. Ticket still shows it's new and awiting initally contact. Finally contacted Amazon support. They did troubleshooting and planned to connect me to Lenovo support, until they figured out that Lenovo doesn't have a support number for this model. Ended up processing a return. I would pause before purchasing a product from Lenovo. I have a Thinkpad for work which is falling apart and my support experience on a consumer device makes me think twice about replacing it with a Lenovo. UPDATE: After putting in a support ticket I did finally receive a call back from Lenovo after FOUR days (not 30 minutes). The woman spoke barely decipherable English and told me that there was a slide to open the shutter over the camera (really?). I told her I was aware of that and she searched for another "solution." Realizing that this was going to go nowhere fast, I told her I had returned the laptop to the seller and she said she would close the ticket. I stil had the laptop in my possession and decided to follow through with the return. Outcome: Lenovo support futher dissuades me from wanting to buy another one of their products in the future.