Bests & Worsts Reviews from Amazon

Its pretty rare that I ever write reviews for products, however in this particular case I really wanted this product to work so hopefully the company will read this and consider making improvements. Overall at a high level the product functions. It will track location via the mobile phone network or bluetooth. However, in its intended role as a luggage tracker it doesn't really meet the functional need. (more on that below) The biggest issue I had is the time it takes to update its location when in the mobile data network only mode. (which is really the only mode that counts) When I first got the product and tested it by driving it around town it seemed to track via real time providing almost endless updates but I realized eventually this was only because the GEGO was always within Bluetooth range of my phone. So my phone would update where its location was, the GEGO knew it was within say 10ft of bluetooth range of my phone and the GEGO app would just piggy back off my phone's GPS location providing almost real time updates. However, once I turned off bluetooth and the GEGO had to rely upon its own mobile data network connection its ability to locate its location drastically declines. Under the best scenarios my GEGO would update its location independently using its own mobile data connection, about every 30 to 45 minutes. Under worst case scenarios it would go for for upwards of 10 to 12 hours before it would update its location. This was all using the most "aggressive" location update settings as there are multiple update frequency settings. However, I decided to try and use the product on a real world 2 hour US based flight to see how it worked. In each case both inbound and outbound flights the GEGO never updated its location before I got my luggage. On the return flight it took about 8 or 9 hours before it updated its location. So as I mentioned, technically it works and it does track its location. However, as a luggage tracking device if it takes 8 or 9 hours to update its location after you receive your bag it doesn't really provide much value. In the event my bag was lost and I wanted to provide the airline a location update, I could be telling them that my bag is still in on the west coast but really it took a trip to Miami and I would be telling the airline to look for my bag in a location it hasn't been for hours. The next challenge is the bluetooth portion has really limited range, like ~10 to 12ft direct line of sight. Again the idea is you can board the plane and get piece of mind that your bag is in the cargo hold. However, in my experience on a SWA 737 you can't get a bluetooth ping from the cabin even though the bag is in the hold below you. So you take a flight, the GEGO is telling your "nope your bag is not on the plane via bluetooth radar" because the range is too short and then you get to the destination and its says "your bag is still in your departure city" because its slow to update via mobile data network, so you think "Oh crap my bag never made the plane". However, 20 minutes later your bag pops out on the baggage claim carousel like normal. Given the limited bluetooth range and mobile data network updates are painfully slow it just give you anxiety your bag isn't where it should be until it physically comes out on the carousel anyway. Even if the bag is lost I am not sure it would even be a help to the baggage agent to update them on its location give the time lag. I did engage GEGO tech support and the initial suggestions to improve location update time didnt make any difference when driving the unit around town and back and forth to work on the "most aggressive" update setting. I was also unable to get them to respond to my follow up queries when I replied back to the support tickets via email, which again doesnt give me much peace of mind that GEGO support would be much help in an actual lost bag situation. On a positive note I will say the battery life appears to be good and lasted a week even on the most aggressive update mode setting and the app layout is pretty decent and easy to use. Overall while the product does "function" its utility as a luggage tracking device in my opinion is just not up to the functional task yet. I really wanted to love this product and would consider buying another one if they could sort out the bluetooth range and mobile network update location time lag. I would happily trade battery life for update time reduction. If there is ever any updated product in the future that resolves these issues I would consider its as its a great concept.