Bests & Worsts Reviews from Amazon

I was pretty happy with this. The cost is low and it's small enough to have at the office. I wasn't a fan of lack of timer and/or ding when the eggs are done. I've had this less than 2 months and I only use it about 2 - 3 times each week. The element in the bottom is already rusting and today the handle that lifts the poaching basket out broke off. Trying to call the support line, but the wait is 22 MINUTES!!!