Bests & Worsts Reviews from Amazon

I gave this product one star for two reasons: 1. I received either a defective product or incorrect set of screws to secure the basket to the arm, and 2. dealing with EPAutoDirect has been less than helpful. I emailed the company when I realized that the screws that came with the product didn’t work. I was pleasantly surprised when the company responded relatively quickly. However, the company became non responsive when i emailed them back to report their proposed solution didn’t resolve my issue. I am very disappointed as I bought this product based on the product review and seemingly ease of assembly.