Bests & Worsts Reviews from Amazon

4 stars for material quality, 1 star for durability because my particular unit would not heat up the cooking surfaces and 4 stars because it seems like a versatile product. First use out of the box, had the unit plugged in with green lights blinking and a bowl of pancake batter waiting for a pre-Christmas Sunday morning breakfast. 15 minutes later, the unit is still ice cold with green lights blinking. Oh, it's supposed to be closed to heat up? My mistake. I close the unit, green lights blinking. My husband comes over to see if he can help and presses down on the handle. Now the lights are all out. I press down on the handle and the lights come back on. The stainless steel top of the unit is scorching hot so I figure the plates are hot. I open the unit and lay it flat, drip a bit of water droplets onto the plates and they sizzle. Perfect temperature, right? I ladle out my batter, excited to make enough pancakes at once for my family. I watch my batter - no bubbles. What the he11? The heat is off (again?) So now I have this thing laid flat with pancake batter on both sides and no heat. I scraped the batter off and back into the bowl. Got out a frying pan and made breakfast on the stovetop, cursing the Griddler the entire time. I was so excited to get this, so excited to use it but the design and execution is poor. Maybe it's my unit, maybe I am not patient enough but the bottom line is that my unit did not heat properly, if at all and the thing is going back for a full refund.