Bests & Worsts Reviews from Amazon

Wow. Where do I even begin. I really wish I could say my experience was better...but it was not. And so, here is my frank and honest review of "SmartGuard ADH protection" First of all, last month my tablet screen was shattered accidentally. Naturally, I freaked out!! I called and reported it almost immediately after the shock of it. While The customer service people have always been friendly. their stories vary greatly when talking to them. I have called about 5 times since the incident, following up,seeing what the hold up is,being run around in circles. The first person assured me this was taken care of,nooooothing to worry about they claimed nonchalantly. it was to be a cash out, and my check would be in the mail within 7 business days. The second person,claimed they could not send it to my address. This evening, after the fifth phone call, I get an email 29 DAYS LATER after the initial conversation telling me to send my broken tablet back to them and they would "begin to process my claim" .....!!! Like really?!! First tell me its taken care of, and then tell me it's not even been processed (most conveniently I might add, one day before a month is up.) I am concerned I will never get my rightful insurance money back!! Do NOT go through these people they will talk you in circles and that is IT!! It took all of 3 minutes of talking to an agent and I stopped mid sentence and replied calmly. "You don't even have any answers do you? Everything you are saying is what you are told to and that is it." If you want a BIG headache then yeah, I guess choose "SmartGuard" I don't feel like I smartly guarded anything yet. All I have is a broken tablet, lies,and more lies. This is a nightmare. Horrible service. Horrible "insurance" I have no idea what to do but I am about to look into legal solutions here!!!!