Bests & Worsts Reviews from Amazon

The shoulder strap on the backpack broke within 5 weeks of purchase (it had been used to carry school books to only to and from the bus stop for 20 to 25 days; once at school, the rolling feature of the backpack was used). I purchased the extra 4 year warranty plan from Asurion. When i traced the order back through amazon, I was told it was too late to return it to amazon. I then filed a claim with Asurion, which told me this is a manufacturing defect and I'll have to be contact the manufacturer to get a replacement. So far, no luck with that, either. So don't waste your money on buying a "protection plan" and be aware that this backpack could break with minimal use.