Bests & Worsts Reviews from Amazon

I've owned the 880 for more than a year. It is the first remote my wife and I have both found simple to use and simple to set up. I could quibble about the buttons being too small, but overall the remote is a good product. The failing grade is the result of a miserable piece of junk that is called the cradle/battery charger. It is a disaster. If you're lucky, you'll get one that actually charges the remote. Or you might get one that is fiddly and that takes shifting it around until you finally get a charge going. Or you might suffer through a frequently discharged battery because someone walked through the room with a heavy foot -- and then find yourself with a charger that is dead and not easy to replace if at all. Mine failed completely after making me miserable for a most of the time I;ve owned the 880. The design concept might or might not have been good, but the execution in any event is bad. You can look on all sorts of forums and you'll find this is a common problem. Among myself and three friends who bought this remote, only one of us received a charger cradle that has worked with some consistency. And it's not great. That's only 25 percent. A local video store says it carries this remote but actively discourages its purchase because of this problem. They do recommend other Harmony remotes. I also have a Harmony 720, a Costco special. It does most of what the Harmony 880 does, i.e. it has less backlighting and small things. It costs a good bit less. And wonder of all, it has a cradle that at least consistently charges the battery. It works. In fact, were it not for the 720, I would have had to toss the 880. I use it to charge the 880 battery (the batteries can be swapped between the two). The design uses only two contact points and it does not require a lot of fiddling about. But I would not buy either of those remotes again despite their capability. The battery charger issue and Logitech's failure to stand behind its products is just too frustrating. This is a competitive field and there are other remotes with better support in terms of quality control. The only point here is that if you buy the remote, you'll like it. If you're lucky, you'll get a battery charger that works correctly. The 880 is a little like a Ferrari with an empty gas tank and no service station for a thousand miles.